Shipping Policy

At poktenau, we work to process and deliver your order as smoothly as possible.

Order Processing

Orders are usually processed and prepared for shipment within 3–5 business days after payment has been confirmed. Orders placed during busy periods may require additional processing time.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Delivery Time

After processing, delivery generally takes approximately 7–14 business days. Delivery times may vary depending on the shipping carrier, destination, weather, customs processing, or other circumstances outside our control.

Tracking Your Order

You can use the tracking information provided in your shipping confirmation email to check the status of your delivery. Tracking updates may take some time to appear after the package has been shipped.

Delays or Delivery Issues

If your order has not arrived within the estimated delivery period, please contact us with your order number. We will assist you in checking the shipment status.

Please ensure that your delivery information is complete and accurate when placing your order. poktenau is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.