Privacy Policy

At Pokten, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

Information We Collect

We may collect information that you provide directly, including:

  • Your name
  • Email address
  • Billing and shipping details
  • Contact information
  • Order and transaction details
  • Messages or inquiries submitted through our website
  • Account information, if you create an account

We may also automatically collect limited technical information, such as your browser type, device information, IP address, and website activity. This information helps us improve website performance and user experience.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate with you about your purchases
  • Send service-related updates
  • Improve our products, services, and website
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable legal and security requirements

We will only use your information for legitimate business purposes and will not sell your personal information.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, understand website traffic, improve functionality, and provide a smoother browsing experience.

You can adjust your browser settings to refuse or delete cookies. However, some website features may not function properly if cookies are disabled.

Sharing Your Information

We may share limited information with trusted service providers who help us operate our website, process payments, fulfill orders, provide delivery services, manage communications, or maintain website security.

These service providers may only use your information as necessary to provide services to us. We do not authorize them to use your personal information for unrelated purposes.

Payment Information

Payment transactions may be processed through secure third-party payment providers. We do not normally store complete payment card details on our own systems. Please review the privacy policies of the relevant payment provider for more information about how payment data is handled.

Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure. You should also take appropriate steps to protect your account and login information.

Data Retention

We retain personal information only for as long as necessary to provide our services, complete business transactions, resolve disputes, maintain records, and meet applicable legal or operational requirements.

When information is no longer needed, we may securely delete or anonymize it.

Your Choices

Depending on the information and circumstances, you may contact us to:

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of certain information
  • Withdraw consent for marketing communications
  • Ask questions about how your information is used

You may unsubscribe from promotional emails by following the instructions included in those messages. You may still receive essential service or order-related communications.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or privacy practices. Any updated version will be posted on this page with a revised update date.

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us through the contact details provided on our website.