Return & Exchange Policy

At poktenau, we want you to feel confident when shopping with us. If your purchase is not the right fit, you may request a return or exchange within 7 days of receiving your order.

Eligibility

To be eligible for a return or exchange, items must be:

• Unworn, unwashed, and unused
• In their original condition
• Returned with original tags and packaging
• Free from makeup, perfume, stains, or other signs of use

For hygiene reasons, certain items may not be eligible for return or exchange if they have been worn or used.

Return and Exchange Requests

Please contact us before sending any item back. Include your order number, the item you wish to return or exchange, and the reason for your request. Our team will provide the next steps.

Exchanges are subject to product availability. If the requested item is unavailable, you may choose another item of similar value or request a refund where applicable.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order details and clear photos of the item. We will review the issue and work with you to provide an appropriate solution.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval status. Approved refunds will be processed through the original payment method. Processing times may vary depending on your payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.