Shipping Policy

At Pokten, we work to process and deliver every order as efficiently as possible. Please review the shipping information below before completing your purchase.

Order Processing

Orders are typically processed and dispatched within 1–3 business days after payment has been confirmed.

Orders placed during weekends, holidays, or promotional periods may require additional processing time. You will receive a shipping confirmation once your order has been dispatched.

Delivery Time

After dispatch, delivery usually takes approximately 3–5 business days.

Please note that delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, peak periods, or other circumstances beyond our control.

Shipping Confirmation

Once your order has been shipped, we will send a confirmation email containing the available tracking information.

Please check your email inbox and spam or junk folder if you do not see the confirmation message.

Delivery Address

Please make sure that your shipping information is complete and accurate when placing your order. Pokten is not responsible for delays or additional costs caused by an incorrect, incomplete, or outdated address.

If you need to update your address, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or dispatched.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number and shipping details. We will review the delivery status and assist you as soon as possible.

In some cases, delivery delays may result from carrier issues, incorrect address information, weather, peak-season volume, or other circumstances outside our control.

Damaged Packages

If your package arrives visibly damaged, please take photos of the packaging and product before contacting us. Our team will review the issue and provide further assistance.

Contact Us

If you have any questions about your order or delivery, please contact our customer service team through the contact details provided on the Pokten website.