Terms & Conditions

Welcome to Pokten. By accessing or using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before using our website or placing an order.

Use of Our Website

You agree to use this website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.

You must not attempt to gain unauthorized access to any part of the website, introduce harmful software, copy website content without permission, or use the website for fraudulent or abusive activities.

Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and prices are accurate and up to date. However, slight differences may occur due to screen settings, lighting, photography, or product variations.

We reserve the right to correct errors, update product information, or modify product availability without prior notice.

Prices and Payments

All prices displayed on the website are subject to change without notice.

By placing an order, you confirm that the information provided is accurate and that you are authorized to use the selected payment method. An order may be cancelled or declined if payment cannot be confirmed, product information contains an error, or the item is unavailable.

Orders and Acceptance

Submitting an order does not automatically guarantee acceptance. An order is considered accepted once payment has been confirmed and the order has been processed.

We reserve the right to refuse or cancel an order when necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, or inaccurate customer information.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method.

Shipping and Delivery

Orders are generally processed within 1–3 business days. Delivery usually takes approximately 3–5 business days after dispatch.

Delivery times are estimates and may vary due to carrier delays, incorrect address details, weather, peak periods, or other circumstances outside our reasonable control.

For more information, please review our [Shipping Policy].

Returns and Exchanges

Returns and exchanges are handled according to our [Return & Exchange Policy]. Items must meet the applicable eligibility requirements before a return, exchange, or refund can be approved.

Please contact our customer service team before sending any item back.

Intellectual Property

All content on this website, including text, product images, logos, graphics, designs, photographs, icons, and other materials, belongs to Pokten or its content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit any website content without prior written permission.

User Content

If you submit reviews, comments, images, feedback, or other content to the website, you confirm that you have the right to share that content.

By submitting content, you grant Pokten permission to use, display, reproduce, and publish it for business, marketing, or website-related purposes, where permitted by applicable requirements.

You must not submit content that is unlawful, misleading, offensive, defamatory, invasive of privacy, or infringing upon the rights of others.

Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for convenience only.

Pokten does not control or guarantee the content, availability, security, or privacy practices of third-party websites. Your use of those websites is subject to their own terms and policies.

Disclaimer

We aim to keep the website available, accurate, and secure, but we do not guarantee that the website will always be uninterrupted, error-free, or free from harmful elements.

To the extent permitted by applicable requirements, Pokten is not responsible for losses caused by website interruptions, technical issues, unauthorized access, carrier delays, or events beyond our reasonable control.

Limitation of Liability

To the extent permitted by applicable requirements, Pokten will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website, products, or services.

Nothing in these Terms & Conditions excludes or limits any rights or protections that cannot legally be excluded or limited.

Privacy

Your use of the website is also subject to our [Privacy Policy], which explains how we collect, use, and protect personal information.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page.

Your continued use of the website after changes are posted means that you accept the updated Terms & Conditions.